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OnboardingCultural Competency

Culture, identity & inclusive care

Good care starts with understanding the person. Explore your own assumptions and make daily assistance reflect the resident’s language, beliefs, identity, and preferences.

Slide 1 of 16 · ReadingTrainer: Richard Delarosa

INTRODUCTION

Introduction · What you will cover

Good care starts with understanding the person. Explore your own assumptions and make daily assistance reflect the resident’s language, beliefs, identity, and preferences.

  1. 01WELCOME LETTER
  2. 02INTRODUCTION TO ASSISTED LIVING
  3. 03WHAT ARE RESIDENTIAL CARE FACILITIES FOR THE ELDERLY?
  4. 04WHAT TYPES OF SERVICES DO RCFES PROVIDE?
  5. 05WHY THIS IS IMPORTANT
  6. 06UNDERSTANDING AN RCFE
  7. 07CHARACTERISTICS OF RCFE RESIDENTS
  8. 08RCFE WORKFORCE
  9. 09RCFE OVERSIGHT
  10. 10ASSISTED LIVING: A BETTER CARE ALTERNATIVE
  11. 11(RCFE)
  12. 12CULTURAL COMPETENCY
  13. 13OUR OBJECTIVE
  14. 14CORE ELEMENTS
  15. 15STAFF’S RESPONSIBILITIES
  16. 16Ask, rather than assume
  17. 17Make respect visible
  18. 18Adapt your communication
  19. 19The name on the breakfast list · The resident
  20. 20The name on the breakfast list · The situation
  21. 21The name on the breakfast list · Your decision
  22. 22Response, reflection & follow-up
  23. 23Course summary & exam review

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